emotionally moving stuff

Found some gut-wrenching stuff via onging. Not the sort of thing you expect to find linked off a fairly hard core tech site.
Well written (just a shame that the "blog" style of top posting makes it hard to read :( )

Also while surffing round today found this story of a hospital visit. Good reminder for anyone who works, "Don't forget the customer!".
Originally i was going to write "good advice for anyone in customer services", but i figure everyone needs to think about customer service. if you don't then you won't be working there for long as the company will have gone under!